Responsible Gaming
Gaming Should Be Entertainment
At True Fortune Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose and should never interfere with your daily responsibilities, relationships, or financial stability.
We are committed to promoting responsible gaming practices and supporting our players in maintaining control of their gaming habits.
Age Verification
Gaming is only available to individuals who are 18 years of age or older in the United Kingdom. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before participating in any gaming activities.
True Fortune Casino implements strict age verification procedures. We reserve the right to request proof of age at any time and will not knowingly permit underage individuals to access our services.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, help and support are available:
- Spending more time or money on gambling than intended
- Trying to recover losses by gambling more ('chasing losses')
- Hiding or lying about your gambling activities
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Borrowing money to fund gambling or paying gambling debts with borrowed money
- Needing to gamble with larger amounts to achieve the same level of excitement
- Experiencing relationship problems or conflicts due to gaming
- Using gambling to escape problems or negative emotions
- Unsuccessful attempts to cut down or stop gambling
Self-Help Tools & Features
True Fortune Casino provides a range of tools to help you maintain control over your gaming:
Deposit Limits
Set a maximum amount you are willing to deposit within a specified period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the next period begins.
Loss Limits
Establish a maximum amount you are willing to lose within a set timeframe. Gaming access will be restricted once this limit is reached.
Reality Checks
Enable regular pop-up reminders during your gaming sessions to help you stay aware of time spent and money wagered.
Self-Exclusion
If you feel you need a break from gaming, self-exclusion allows you to voluntarily restrict access to your account for a period of your choosing (typically between 6 months and 5 years). During this period, you will be unable to log in or access your account.
To access any of these tools or features, please contact our customer support team or visit your account settings.
Support Organizations
If you are struggling with problem gambling, professional support is available. The following organisations provide free, confidential help:
United Kingdom
- GamCare – Free gambling support and counselling service
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop – National Self-Exclusion Scheme
Website: www.gamstop.co.uk
Allows you to self-exclude from all UK online gambling operators simultaneously - National Problem Gambling Clinic
Provides specialist treatment and support for problem gambling in London
Website: www.cnwl.nhs.uk
International Support
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
Need Help? Reach Out Today
If you or someone you know is experiencing problems related to gambling, please seek help immediately. There is no shame in asking for support – professional organisations and counsellors are available to assist you, and recovery is possible.
Do not hesitate to contact one of the support organisations listed above or speak to a trusted friend, family member, or healthcare professional.
Your wellbeing is our priority. True Fortune Casino is committed to providing a safe and enjoyable gaming environment for all our players.